Future of convenience stores, corner store retailing, food and drink industry, OXXO brand owned by FEMSA in Mexico. Fast food and drink, drink bottling including Coca-Cola, logistics, distribution, manufacturing, wholesaling, warehousing. Nutrition, performance and health foods, obesity, diabetes and social responsibility. Futuro de las tiendas de conveniencia, venta al por menor tienda de la esquina, la alimentación y la industria de las bebidas, una cadena OXXO propiedad de FEMSA en México. De comida rápida y bebidas, envasado bebidas como Coca-Cola, logística, distribución, fabricación, venta al por mayor, el almacenamiento. La nutrición, el rendimiento y la salud los alimentos, la obesidad, la diabetes y la responsabilidad social. Impact of ageing — medical research into aging process. Future of community shops. Employee engagement, customer excellence, brands, branding and corporate image. Energy efficiency and helping the environment. Mexico, Panama, Chile, Brazil, Argentina economic development. Conference keynote speaker Patrick Dixon, author Futurewise — video. Soft drinks, carbonated non-alcoholic beverages, fruit juices, bottled water, dairy and other milk based drinks — key industry trends. Impact of revolutions in Middle East, Tunisia, Egypt, unrest in Libya, Saudi Arabia, Syria, Yemen. How small trends create big futures. Managing uncertainty, agile leadership styles. Future of marketing, management and motivation. Globalisation — mergers and acquisitions. YouTube, social networking and future of broadcasting. Future of oil prices, energy costs and energy savings. Fuel from food contribution to rising food prices and riots. Demand for commodity prices and impact on manufacturing, logistics and distribution. Sustainability and sustainable economic growth. Demographics and urbanization, tribalism and globalization. Future ethics and government regulation. Future of Latin America and emerging nations economic growth. Why the future will be driven not by innovation or technology, but by emotion, and why trust is so vital to corporate success in food and drink industries. Team building and change management. Examples of fear in Swine Flu, Bird Flu, nuclear accident following Japan earthquake and Tsunami. Institutional blindness and seeing world through eyes of our customers. Customer excellence and exceeding expectations in customer service, products, systems and processes. Operational excellence must be built on clear strategy which in turn requires accurate view of future trends, competitor activity — as well as clear corporate vision and corporate mission / purpose. Impact of mobile digital technology / smartphones on customer choices and workplace. New patterns of use of email, impact of ipad, iphone etc, wireless payment systems impact on retail and financial services, death of traditional credit and debit cards. Key to all change management, all leadership and all motivation — basis of every mission statement and corporate purpose: corporate ethics. Building a better world. Summary of the most powerful leadership speech in the world. How the most powerful and evil leaders use the same foundations in their speech — how to use the lesson to make great things happen. Spanish translation.